As a Call Handler / Emergency Call Dispatcher you will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.

Join our team today and experience firsthand our dedication to supporting People First.

Benefits: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our benefits include:
- Private Medical Insurance (PMI) through BUPA
- Dental Insurance through BUPA
- Life Insurance through Canada Life
- Income Protection Insurance through Canada Life
- Pension Insurance through Aviva

Minimum Requirements:

Pass a background check, drug test, and physical.
999/ Emergency Telecommunications experience or similar - minimum of 1 year experience
Valid drivers license with 3 years of driving experience and a clean driving record

Responsibilities:

Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

Do you have what it takes to become an Emergency Response Specialist ?

Deescalation skills/experience
Strong focus on safety and attention to detail
Excellent problem-solving and decision-making skills
Ability to work effectively in a fast-paced, ever-changing environment
Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
Adaptability to new technologies and processes
Ability to self-correct and learn from previous mistakes
Maintain safety compliance certifications
Ability to stay focused and seated for multiple hours at a time
Ability to multitask in dynamic situations
Schedule flexibility to support a 24*7 operation including holidays

TaskUs will also provide:

Be part of a pioneering team shaping the future of transportation
Contribute to enhancing safety and efficiency on the roads
Work in a collaborative and supportive environment
28 days paid time off
Birthday Leave
Referral Incentive Program

UK Waymo - CSR / Call Handler

About TaskUS Greece