What does a Learning Experience Leader- Trainer really do?

Join the Team: TaskUs is looking for a Ridiculously Good Trainer to lead our onboarding and continuous education programs for a world-renowned, premium fashion and luxury lifestyle brand. In this role, you won't just teach processes; you will inspire our frontline team to deliver a joyful, chic, and sophisticated customer experience. If you have a passion for contemporary style, a knack for coaching, and a drive for operational excellence, this is your next runway!

Soft Skills: Exceptional emotional intelligence, storytelling ability, and a "people-first" coaching mentality.
Industry Savvy: Deep understanding of the e-commerce customer journey, including handling escalations regarding high-end apparel, premium accessories, and luxury retail order management.
Tech-Forward: Comfort using modern LMS (Learning Management Systems) and a proactive approach to integrating Generative AI into training workflows to optimize content creation.

As a Trainer, you will:

Set the standards and expectations through your conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and the other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;
Monitor and review trainees’ progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
Research and present new technologies and methodologies in workplace learning; and
Ensure that all trainees adhere to the company’s Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

Requirements:

C1 / Native Level English
Minimum 2 years Proven Training Experience in the BPO Sector
Onsite Presence needed in Peiraius
Good knowledge of GSuite
Flexible Schedule / Working Hours

About TaskUs:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

At TaskUs, we believe our employees always come first. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

TaskUs currently has over 45,500 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

Learning Experience Leader- Trainer (Athens Based)

About TaskUS Greece