Customer Care Specialist-German/English Bilingual

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.

Responsibilities:

Experience in technical-based customer assistance through voice, chat, and email
Previous experience dealing with the challenges faced in a customer-focused role
Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
Problem-solving and critical thinking skills
A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
Social Media Savvy
Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing
Experience in Customer Support, technical support, especially with a help desk or other IT functions
Great communication skills, written and orally

Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (E-mail & Phone)
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual German/English Customer Care Specialist (back office)

About TaskUS Greece